Southwest Airlines Jobs 2022 – Customer Service Agent Job

Southwest Airlines Jobs 2022 – Customer Service Agent Job:- Good News for all the candidates who are looking for the Southwest Airlines Jobs 2022 – Customer Service Agent Job, if you are one of them then you are in the right place, here we have shared the Southwest Airlines Jobs 2022 – Customer Service Agent Job in full details.

Today South West Airlines has published a Southwest Airlines Jobs 2022 – Customer Service Agent Job notification on its official website, candidates who full fill the Southwest Airlines Jobs 2022 – Customer Service Agent Job criteria can apply for the Customer Service Agent Job posts.

Southwest Airlines Hiring the candidate for the following posts that are Customer Service Agent jobs, Inflight based, coordinator Jobs, GSE Technician Jobs, Station Admin Coordinator Jobs and others.

There is a maximum number of Southwest Airlines Jobs is available, all candidates can apply for the Southwest Airlines Jobs various posts, vacancies can be increased, make sure they full fill the Southwest Airlines Jobs 2022 job criteria.

Southwest Airlines Jobs 2022 Apply process has been already started from today but the authority has not mention the last date to apply for the Southwest Airlines Jobs 2022 – Customer Service Agent Job, make sure candidates should apply as soon as possible for the Southwest Airlines Jobs 2022 – Customer Service Agent Job.

Candidates should keep in mind that before going to apply for the Southwest Airlines Jobs 2022 – Customer Service Agent Job, make sure they full fill the Southwest Airlines Customer Service Jobs Eligibility criteria such as Qualifications and Age Limit which is given below.

Candidate should stay in touch with us to received latest update about Customer Service Agent Airport notification, Call Center Agent Work From Home, Jetblue Southwest Airlines Remote Jobs, SWA Jobs or latest Southwest Airlines Employment etc by following us on Google News and candidates can also join us on Telegram.

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Job Description

Provides legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.

Benefits and Offers

  • Opportunities for overtime and shift pick-ups
  • Fly for free on any open seat on all Southwest flights (your eligible dependents fly, too)
  • Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck*
  • An annual ProfitSharing contribution toward retirement—when we profit, you profit**
  • Competitive health insurance for you and your family
  • Opportunity to buy Southwest Airlines common stock at a 10% discount
  • Pay raise guaranteed every year on you anniversary

Duties and Responsibilities

Your main responsibilities in this role include the following

  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Works in a cooperative spirit to ensure the success of our Company
  • Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
  • Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
  • Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
  • Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
  • Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
  • Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
  • Completes forms and reports as required by the Company
  • Writes irregularity and complaint reports as required
  • Duties may vary due to the size and organization of the station
  • Must be able to meet any physical ability requirements listed on this description
  • May perform other job duties as directed by Employee’s Leaders

Customer Service Agent Job Eligibility Criteria

  • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
  • Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
  • Ability to work well with others as part of a team, meet the public, and work under stressful situations
  • Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
  • Must be aware of hazardous situations and be able to handle emergencies as needed
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
  • Must be able to perform all job functions within a limited space
  • Must be able to effectively communicate verbally by telephone, face to face and on public address systems
  • Must possess good written and oral skills
  • Must be able to communicate information and instructions verbally or via radio equipment

EDUCATION

  • No education requirement

EXPERIENCE

  • No experience requirement

LICENSING/CERTIFICATION 

  • Must be able to obtain a SIDA badge and meet all local airport requirements.
  • May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights

PHYSICAL ABILITIES

  • Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces.
  • Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods.
  • Must maintain the ability to wear prescribed uniforms.

How to apply for the Customer Service Agent Job?

Ans Candidate should read the Customer Service Agent Job notification carefully before going to apply for the Customer Service Agent Job posts and go to the Official Website link is given below and follow this process step by step.

1. Candidate should go to the Customer Service Agent Job hiring Official Website link is given below.

2. Click on that link, a new page will open automatically.

3. Now fill up the application form by entering candidate personal details.

4. Make sure all the required field are correct.

5. Make a final submission by submitting it.

Customer Service Agent Job Notification

Q1. What a customer service agent do?

Ans Duties and Responsibilities
Your main responsibilities in this role include the following
1. Provides friendly service to and maintains positive relationships with all internal and external Customers
2. Works in a cooperative spirit to ensure the success of our Company
3. Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
4. Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
5. Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
6. Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
7. Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
8. Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
9. Completes forms and reports as required by the Company
10. Writes irregularity and complaint reports as required
11. Duties may vary due to the size and organization of the station
12. Must be able to meet any physical ability requirements listed on this description
13. May perform other job duties as directed by Employee’s Leaders

Q2. Is a customer service agent a good job?

Ans Yes, it is a great jobs, the customer service agent wil get a good salary.

Q3. What are 3 important qualities of customer service?

Ans The main important qualities of Customer Service agent are
1. Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
2. Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
3. Ability to work well with others as part of a team, meet the public, and work under stressful situations

Q4. How can I be a good customer service agent?

Ans Customer Service Agent Eligibility Criteria
1. Must have basic computer knowledge
2. Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
3. Ability to work well with others as part of a team, meet the public, and work under stressful situations
4. Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
5. Must be aware of hazardous situations and be able to handle emergencies as needed
6. Must work under tight time constraints to accomplish quick turns of aircraft
7. Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
8. Must be able to perform all job functions within a limited space
For more in details candidate should go to our blog, online apply link is given below.

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